Have a concern? Here's our structured process for grievances
We are committed to addressing investor grievances in a fair, timely, and transparent manner, in accordance with applicable SEBI regulations and prescribed timelines.
OVERVIEW
How grievances are addressed?
This page sets out the grievance redressal mechanism followed by Shriram Research, including the modes of submission, escalation matrix, resolution timelines, and reference to the SEBI SCORES platform, as required under applicable regulations.
ESCALATION MATRIX
Escalation process
If a grievance is not resolved within the stipulated timeframe or the investor is not satisfied with the response, the grievance may be escalated as per the escalation framework provided in the Investor Charter.
- 1
Lodge a Complaint
Investor may lodge a grievance via email or through the online grievance form addressed to the Grievance Redressal Officer:
Ms. Madhura Ravindra Apte
Grievance Redressal Officer
- 2
Internal Escalation
If the grievance is not resolved within 21 calendar days, the investor may escalate the complaint to:
Mr. Vinay Tiwari
Director
Both the Grievance Redressal Officer and Director are available at the Corporate Office between 11:00 AM to 3:30 PM on all working days.
- 3
External Escalation (if not resolved within 30 days)
If the grievance remains unresolved within 30 calendar days, the investor may opt for the following mechanisms:
A. SEBI SCORES (SCORES 2.0)
Investor may lodge a complaint on SEBI SCORES at: https://scores.sebi.gov.in
B. Online Dispute Resolution (SMART ODR)
Investor may initiate online conciliation/arbitration through SMART ODR at: https://smartodr.in
RESOLUTION TIMELINES
Timelines for grievance resolution
Shriram Research endeavours to resolve grievances within the timelines prescribed under applicable SEBI regulations and as outlined in the Investor Charter.
Where additional time is required, the complainant will be informed accordingly.
Reach Out with Confidence
Submit Your Grievance
GRIEVANCE SUBMISSION
How do I raise a grievance ?
Dedicated grievance email
grievance@shriram-research.com
Online grievance form
Submit grievances through our secure online portal
SEBI SCORES
SEBI Complaints Redress System for direct regulatory intervention
REGULATORY DETAILS
Grievance Redressal Officer
Name & Address
Ms. Madhura Ravindra Apte
Thane, Navi Mumbai - 400 708,
MaharashtraPhone
Mail
The research and information published by Shriram Research Private Limited are intended solely for informational purposes and do not constitute investment advice, an offer, or a solicitation to buy or sell any securities.
Investments in securities are subject to market risks. Users are advised to exercise independent judgment and seek professional advice before making investment decisions.