Grievance Redressal Policy

1. Objective of the Policy

Shriram Research Private Limited (“SRPL”) is committed to providing fair, transparent, ethical, and professional research services.
This Grievance Redressal Policy is framed to ensure:

• Prompt and effective resolution of investor / client grievances
• Compliance with SEBI (Research Analysts) Regulations, 2014
• Availability of a clear escalation framework for unresolved complaints

2. Scope

This Policy applies to all grievances / complaints received from:

• Institutional clients
• Group / associate entities
• Eligible individual, HNI, and family office clients

in relation to research services provided by SRPL, including but not limited to:

• Research reports and recommendations
• Disclosures and conflicts of interest
• Service delivery issues
• Regulatory or compliance-related concerns

3. Principles Governing Grievance Redressal

SRPL shall ensure that:

• All grievances are handled fairly, objectively, and without bias
• Complaints are acknowledged and addressed within prescribed timelines
• No complainant is discriminated against or penalised for raising a grievance
• Records of grievances and their resolution are properly maintained

4. Grievance Redressal Mechanism

Step 1: Approach Shriram Research Private Limited

Clients / investors are encouraged to first approach SRPL directly for resolution of their grievance.

Grievance Redressal / Compliance Contact:

Details of the Grievance Redressal Officer including name, email ID, phone number and address are available on the website of SRPL and may be updated from time to time.

Resolution Time

SRPL shall endeavour to acknowledge grievances within a reasonable time and resolve complaints within 21 (twenty-one) calendar days from the date of receipt.

Step 2: Escalation to SEBI – SCORES 2.0

If the grievance is not resolved satisfactorily within the stipulated time or the complainant is not satisfied with the response, the investor may escalate the complaint to SEBI through:

SEBI Complaints Redress System (SCORES 2.0)

• https://scores.sebi.gov.in

Step 3: Online Dispute Resolution (SMART ODR)

If the grievance remains unresolved after SCORES, the investor may opt for SMART ODR (Online Conciliation and Arbitration) in accordance with SEBI’s prescribed framework.

5. Service Standards and Timelines

6. Investor Responsibilities

For effective grievance resolution, investors are expected to:

• Provide complete and accurate details of the grievance
• Share relevant documents / correspondence
• Avoid multiple complaints on the same issue across forums simultaneously

7. Record Maintenance

SRPL shall maintain:

• A register / electronic record of grievances received
• Details of action taken and resolution provided
• Status of escalated complaints (SCORES / ODR), where applicable

Such records shall be preserved in accordance with applicable SEBI regulations.

8. Review and Amendments

This Policy shall be:

• Reviewed periodically
• Updated in line with changes in SEBI regulations, circulars, or guidelines

Any amendment shall be approved by the appropriate authority of SRPL.

9. Disclosure

This Grievance Redressal Policy shall be:

• Made available on SRPL’s website
• Provided to clients upon request
• Disclosed as part of the Investor Charter and onboarding documents

Grievance Redressal Policy Version 1.0., Approved by the Board of Directors on February 6, 2026